Ticketing and Venue Policies

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Festival Venue Policies

Seating is guaranteed until 15 minutes before the scheduled start of the screening. Latecomers will be seated at the discretion of theatre staff. There will be no further admittance 10 minutes after the start of a screening.

Customers are limited to holding space in Rush lines for a maximum of two individuals, including themselves. Please inform the Festival staff member managing the Rush line if you are holding a place for another individual. Rush tickets are subject to availability and are distributed on a first-come, first-served basis at the discretion of the theatre staff.

All electronic devices must be silenced and stowed away during all screenings. Bags are subject to inspection.

Please do not leave empty seats in the middle of the row; Rush seating is less disruptive to the rest of the audience if empty seats are available on the aisles. Seats inside the theatre may not be saved. Standing at the back of the theatre or sitting in the aisle is not allowed.

All customers must leave the cinema and lobby following each screening.

All films have been rated by the Ontario Film Review Board. Ticket holders will be admitted to screenings in accordance with the film rating. Please consult the Festival website (tiff.net/festival) or the Official Film Schedule for the rating.

Film length as listed in the Official Film Schedule represents the best available information at press time and is for your convenience only. Run times are approximate, and screenings and schedules are subject to change without notice. Check tiff.net/festival for the most up-to-date information.

All Festival venues are wheelchair accessible. If you require accessible or companion seating please, contact the Festival Box Office in advance by calling 416-599-TIFF (8433), or toll-free at 1-888-599-8433, so that we can ensure your needs are met.

Screenings will be monitored for unauthorized recording. Cameras and recording devices are strictly prohibited during screenings. It is illegal to make a copy of a film or part of a film without permission of the copyright owner. Toronto International Film Festival Inc. ("TIFF Inc.") reserves the right to undertake anti-piracy measures and expel any person who is recording or photographing without authorization from TIFF, to confiscate pirated material, and to report any unauthorized recording to law enforcement, which may subject those found in violation of this rule to criminal and civil liability.

TIFF Inc. reserves the right to film or record its events and activities for its own purposes.

Our staff and volunteers are here to ensure the best possible Festival experience for all; TIFF Inc. will not tolerate mistreatment of any kind of its staff or volunteers, and will take measures accordingly.


Festival Ticket Policies

Packages and Tickets

TIFF Choice Packs:

  • All Packages and Tickets are a Final Sale
  • 1 ticket per film.
  • A limit of 4 TIFF Choice packs per account.
  • Valid ID required for Senior and Student pricing.
  • English-language films cannot be guaranteed within TIFF Choice packs.
  • Daytime screenings start before 5:01pm; evening screenings begin after 5:01pm.
  • No exchanges on films within TIFF Choice Packs.
  • Prices include taxes but not fees.
  • All screening selections are subject to availability.

MY Choice Packs

  • All Packages and Tickets are a Final Sale
  • Limit 1 Regular flex pack, 1 Premium flex pack, 1 Daytime pack, and 1 Back-Half pack per account.
  • A limit of 4 tickets per screening per account.
  • Daytime screenings start before 5:01pm; evening screenings begin after 5:01pm.
  • Tickets may be exchanged, in person only, up until 7:00pm the day before the screening at the Festival Box Office.
  • No same-day exchanges allowed.
  • Prices include taxes but not fees.
  • All screening selections are subject to availability.

Single Tickets

  • All Packages and Tickets are a Final Sale
  • Maximum of four tickets per screening, per account.
  • Valid ID required for Senior and Under-25 pricing.
  • Exchanges can occur up to 7:00pm the day before the screening for a fee of $2.50 per ticket.
  • Tickets that have been picked up can only be exchanged in person at the Festival Box Office.
  • Tickets that have not been picked up can be exchanged over the phone by calling 416-599-8433.
  • No same-day exchanges allowed.
  • Prices include taxes but not fees.
  • All screening selections are subject to availability.

Volunteer Vouchers and Complimentary Ticket Vouchers are not tickets, and must be exchanged for a ticket at the Venue or Festival Box Office. Volunteer Vouchers can be exchanged on single-ticket day (Sep. 1) and Complimentary Ticket Vouchers can be exchanged from Sep. 2 onwards.

All sales are final; refunds or cancellations are not permitted. Tickets are valid only for the event for which they are issued, and cannot be replaced if lost or stolen.


Ticket Conditions of Sale

Tickets may not be resold. Tickets may not be used as prizes or contest giveaways, or for fundraising, promotional or advertising purposes, without express written consent from TIFF Inc. Such use or resale will invalidate tickets.

By using a ticket to enter a Festival venue, the ticket holder agrees to being photographed, filmed or recorded in the event venue, and to the publication, reproduction and other use of all photographs, video or other recordings of the ticket holder's voice or likeness without further notice or compensation in any publicity, advertisement or other publication carried out by, or on behalf of, TIFF Inc. in perpetuity in any manner and media whatsoever, including print, broadcast or the internet.

By using a ticket to attend Festival screenings and events, the user waives and releases TIFF Inc. from all claims he/she may have against TIFF Inc. for any loss, damage, injury, liability or expense he/she may suffer, arising from his/her presence at the event venue due to any reason whatsoever, including those arising from personal injury, property loss/damage or death.